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Utility customers report extortion attempts

Post Date:02/13/2018 2:23 PM

Contact: Jim Wedding, revenue manager, 962-2703 

Some Loveland utility customers on Monday reported that a person claiming to be a City employee had demanded payment on electric accounts and threatened to shut off electric service unless payment was made.

In one case reported to Loveland Water and Power, a resident said a man claiming to be a City utility technician, said he would shut off power unless payment by phone was received within 10 minutes.

A Loveland bank also reported that a customer had dropped in to withdraw money after being threatened by phone with a utility shut-off.

In the past, scam artists have preyed on utility customers in Loveland and elsewhere with threats of service shut-offs unless payment of a specific amount to cover a delinquency is provided.

City of Loveland Utility Billing Customer Service Supervisor Debbie Emery said the City mails notices twice to customers whose accounts are delinquent before considering service interruption. After the mailed notices, utility billing employees may contact a customer by phone, but customers who question the validity of the call should hang up and call the number listed on their bills, 970-962-2111.

The billing office accepts major credit and debit cards (Visa, MasterCard, Discover and American Express) by phone and at the billing office. Customers with any questions about utility bills should call the billing office.

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