UAS Team Unravels Mysteries by Finding New Efficiencies in Old System
The Utility Application Services (UAS) team at Loveland Water and Power (LWP) is dedicated to unraveling the true mysteries of the universe by tracking nearly 1,500 miles of water, power and wastewater lines that run above and below the surface of our city. The team uses Cityworks, a GIS-centric asset and work management system, to manage, track, and analyze LWP infrastructure, projects and maintenance processes. More than 120 users citywide produce 7,000 work orders each year including all three utilities.
Cityworks has been a City of Loveland staple for 10 years. Recently, the UAS team began to search for new efficiencies in the work order system to gain a more comprehensive understanding of maintenance and asset management requirements. They combined forces with SSP Innovations, a Colorado consulting firm that specializes in utility, pipeline, and telecommunications software and utility roadmaps. SSP worked collaboratively with key business groups that use Cityworks within the utility to study how existing users worked with the application.
Led by project manager Sterling Overturf, a member of the UAS team since 2018, SSP and UAS identified areas for improvement in critical business systems to improve data transfers and streamline processes. SSP provided detailed recommendations including a set of improvement processes and combined feedback from each user group.
The recommendations outlined short and long-term improvements to support future needs of the utility. The outline also included new software configurations that eliminate paperwork, improve the inventory system and ensure maintenance tasks are completed on time. Several of the utilitywide recommendations were large in scope and innovative, including a mobile app that will allow crews to file inspections and log work orders from the field.
The UAS team will develop an implementation plan in 2020. Armed with a more comprehensive understanding of how our infrastructure is functioning, LWP can respond to incidents faster and with greater accuracy. Continuing to further integrate Cityworks within our operations teams will also enable better decisions on asset management strategies. For our customers, this translates to fewer shut-offs and outages and a more efficient and wiser utility.