Welcome to Utility Billing!
500 East Third Street, Suite 100
Loveland, CO 80537
Phone: (970) 962-2111
Fax: (970) 962-2902
NEW Hours of Operation beginning July 1, 2020:
Monday through Friday, 7 a.m. to 7 p.m. (closed from 8 a.m. to 8:30 a.m. on Fridays)
Saturdays from 10 a.m. to 2 p.m.
Delinquent Disconnection/Fees During COVID-19
The City of Loveland will suspend, through June 30, service shut-offs for residents with delinquent utility accounts in recognition of circumstances presented by the current COVID-19 public health emergency. Likewise, late fees will not be assessed during that period.
Utility customers can get account information by telephone and online, or call customer service from 8 a.m. to 5 p.m., Monday through Friday at 970-962-2111.
Utility payments can be made online, by mail, or dropped off at a box located in the vestibule inside the double doors on the south side of the Municipal Building Annex, 500 E. Third St.
For assistance please call Utility Billing at 970-962-2111.
Who Are We?
The Utility Billing Division provides accurate, timely utility bills to more than 40,000 accounts each month. We respond to utility customer’s requests for connects and disconnects of City utility service, billing questions and requests, delinquency and collection-related issues, and process utility bill payments.
Water & Power Information:
Loveland Water and Power is a municipally owned utility providing Loveland customers power, water and wastewater utility services. Our vision is to be recognized by the community for excellence and integrity in providing long-term customer satisfaction and reliable service.
Learn when you use the most: Find out how your usage changes throughout the year, and how it compares to similar homes.
Learn about energy efficiency and water conservation programs in Loveland.
Trash, Recycling and Yard Debris Collection
The City of Loveland provides curbside collection of Trash, Recycling and Yard Debris for residents. The Recycle Cart is collected bi-weekly and is funded out of a monthly, universal City fee on the City of Loveland utility bill. Yard Debris is collected weekly, April – November, for an additional monthly fee. The Trash service is volume based, with four cart sizes to choose from, and billed based on what size you choose. For cart sizes and more information about these and other services click here.