The Loveland Emergency Communications Center (LECC) is the Public Safety Answering Point (PSAP) for 911, covering over 260 square miles of southern Larimer County. LECC Communications Specialists answer both emergency calls and non-emergency calls. The Center is dispatching for Loveland Police Department, Loveland Fire and Rescue, Loveland Rural Fire, Big Thompson Canyon Fire, Thompson Valley EMS and the Berthoud Fire Protection District.
Currently LECC employs 1 Manager, 3 Supervisors, 1 Lead Communications Specialist, and 16 Communication Specialists. Our hiring process includes video testing, a typing test, several interviews, polygraph test and background check. The training period is approximately 6 months long. The trainee is paired with Communications Training Officers for the entire training period. During the training period trainees are taught essential job functions. Certifications are earned for CPR, EMD-Emergency Medical Dispatching and CCIC/NCIC (Colorado and National Crime Information Computers).
The Communications Center utilizes the Tri-Tech computer aided dispatch system (CAD). Dispatch consoles contain 7 computer monitors (five for CAD, one for the radio and one for the phone system), 2 keyboards and a ten-key pad. Communications Specialists are able to send information about a call for service to laptops, pagers and station printers.
In 2007 the Loveland Emergency Communications Center became one of 82 dispatch centers in the world to become accredited in Emergency Medical Dispatching (EMD). Communications Specialists use specialized medical software to triage patients over the phone and send the appropriate medical personnel. An average of 110 calls are listened to and evaluated each month to insure that our EMD's maintain high standards.