LWP FAQ's

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  • Algae - Water Quality

    • What is Loveland doing about algae?

      In late 2016, LWP performed an Algae Mitigation Assessment. As a result of the mitigation study, LWP implemented several strategies to help reduce algae related taste and odor.

      • LWP installed four SolarBee mixers in Green Ridge Glade Reservoir. A fifth was installed summer 2017.
      • In 2017, Water Quality staff completed a powdered activated carbon optimization study to improve in plant taste and odor removal.
      • Water Quality staff increased taste and odor monitoring at the intake structure to the Loveland Water Treatment Plant.
      • LWP has contracted with a lake management company to apply algaecide to Green Ridge Glade Reservoir in the event of an unforeseen bloom. 

      It is important to note that while these strategies will reduce the intensity and duration of taste and odor events, the possibility of future taste and odor events has not been fully eliminated.

    • Water has a musty or earthy taste and/or odor?

      A musty or earthy taste and/or odor may be caused by an algae bloom in the Green Ridge Glade Reservoir. Algae blooms are not uncommon in Loveland during the summer months and are temporary. Algae releases taste and odor compounds that are normally absorbed by carbon during the water treatment process. During an algae bloom, or increase in algae, taste and odor compounds can make it through the treatment process. While it may not be aesthetically pleasing, it is not harmful.

      To help reduce the taste and/or smell, chill the water for a few hours or filter your water with a simple point of use carbon filter.

      In late 2016, LWP performed an Algae Mitigation Assessment and implemented several strategies to help reduce algae related taste and odor.

    • Is algae in my drinking water?

      No. While algae may reside in the Green Ridge Glade Reservoir, any algae material is removed during the water treatment process and does not remain in the drinking water at your tap.

      Algae releases taste and odor compounds that are normally absorbed by carbon during the water treatment process. During and algae bloom, or increase in algae, taste and odor compounds can make it through the treatment process. While it may not be aesthetically pleasing, it is not harmful.  

  • Common Water Quality Concerns

    • Water has a chlorine smell and/or taste?

      Chlorine is added to our water to disinfect and prevent bacteria from growing. The Environmental Protection Agency (EPA) and the Colorado Department of Health and Environment (CDPHE) set maximum and minimum limits on the amount of chlorine allowed in drinking water. LWP’s chlorine level is within those required limits.

      To help reduce the chlorine taste and/or smell use a simple point of use carbon filter, chill the water or allow the water to sit for a few hours and the chlorine will dissipate.

    • Pink or black slime on fixtures/sink/shower/toilet/pet dishes?

      This is most likely caused by a non-harmful airborne bacteria that grows on moist surfaces and is not a result of water quality. To prevent bacteria growth, clean and dry surfaces frequently.

    • Smelly dishwasher/garbage disposal/washing machine?

      This is most likely due to mildew or bacterial growth in the appliance and is not a result of the water quality. Refer to your owner’s manual for proper maintenance and cleaning of the appliance.

    • Water is white, fizzy or bubbly?

      White or fizzy water is due to air bubbles in the water. These air bubbles may be caused by temperature or water pressure differences in in the water lines. Air bubbles are harmless and will mostly likely clear within a few minutes by allowing the water to sit.

  • Discolored Water - Water Quality

    • Is it safe to drink/bath/cook etc. in discolored water?

      Although it is not recommended to use for laundry due to possible staining of clothes, the water is still drinkable and can be used for normal activities such as showering, flushing toilets, washing dishes, etc.

      If you experience staining of laundry due to discolored water, do not let the laundry dry. Wash the laundry using a rust removal product or contact LWP to receive a cleaning product that will help remove the stains. Do not use chlorine bleach.

      LWP's water meets or exceeds all state and federal standards of the Safe Drinking Water Act. If you have additional questions, please contact 970-962-3721.

      To learn more about Loveland's water quality, you may review the annual Water Quality Report.

    • Why is my water discolored?

      Water discoloration or turbid water is caused by the stirring of sediment in the water line. Fire hydrant flushing, fire fighting activities, water line breaks or operational maintenance where changes in water pressure or flow of water within the distribution system occur can cause water discoloration. While it may not be aesthetically pleasing, the discoloration is not harmful.

      LWP's water meets or exceeds all state and federal standards of the Safe Drinking Water Act. To learn more about Loveland's water quality, you may review the annual Water Quality Report.

  • General Water Quality

    • Does Loveland water contain fluoride?

      Yes, Loveland water does contain fluoride. Fluoride is both added and naturally occurring in Loveland's water.

      In 1952, Loveland City Council ordered fluoridation levels be maintained “to proper amounts as recommended by health and dental authorities,” and Water Division staff has adhered to that guideline since then.

      On November 19, 2014, the Loveland Utilities Commission recommended that the current practice of fluoridating the City’s drinking water continue in support of the original City Council decision made in 1952. This recommendation followed public comment, staff information and technical information received from a number of sources.

      View LWP's annual Water Quality Report to view the concentration of fluoride.

    • Can I get my water tested?

      LWP performs and posts publically a Monthly Drinking Water Analysis.

      For additional testing please, contact an independent drinking water laboratory. Decisions regarding whether to perform additional testing, and through which company, are the customers responsibility. A list of certified testers is available on the Colorado Department of Health and Environment website: https://www.colorado.gov/pacific/cdphe/water-testing

    • Do I need a water softener?

      LWP’s water is considered soft in comparison to other water systems but, all tap water will have some hardness. Hardness is measured monthly and may be reviewed in the Monthly Drinking Water Analysis.

      Decisions regarding whether to install a water softener, and through which company, are the customers responsibility.

    • Do I need water filtration system?

      LWP’s drinking water does not require a filtration system. LWP's water meets or exceeds all state and federal standards of the Safe Drinking Water Act. Decisions regarding installing a filtration system, and through which company, are the customers responsibility. To learn more about Loveland's water quality, you may review the annual Water Quality Report.

  • Water

    • Am I required by LWP to have insurance on my water and/or wastewater service lines?

      Loveland Water and Power periodically receives phone calls from customers who are concerned about letters they have received from insurance companies offering coverage for customer-owned water lines.

      LWP does not require customers to carry this insurance, and it does not endorse or recommend any particular insurance company. Decisions regarding whether to obtain this insurance, and through which company, are the customers responsibility.

      Water Service Outside Meter

      Water Service Inside Meter