Power Outage Information

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View the power outage map
View current Loveland power outages on the map below. Updates are made to the map every 10 minutes. Outages effecting less than 10 customers may not display.
Report a power outage

Check to see if others are without power. If you are the only one without electricity, check your circuit breaker panel or fuse box. Note that in some homes or buildings, the main breaker is located near the electric meter. If the breakers are in the “on” position or the fuses are not burned out, you will need to call an electrician. If others are without power, call Loveland Water and Power. When you call, be prepared to give your name, address, telephone number and any information about the power outage. 

If the phone is busy, it is reasonable to assume that others are reporting the outage. Once you have reported an outage, please know that crews are working on the problem. In a major outage, duplicate calls jam the busy phone lines and prevent us from receiving critical storm damage information to help crews quickly repair the problem.

 LWP Emergencies
  • To report a life threatening emergency dial 911
  • Main Switchboard: 970-962-3000
  • Report a Power Outage: 970-663-1043
  • Water/Sewer Break During Business Hours: 970-962-3720
  • Water/Sewer Break After Hours and Holidays: 970-962-3456
 Outage Tips
  • Turn off appliances that were running before the outage. This protects the motor and makes it easier for crews to restore power.
  • Turn off the air-conditioning system during hot weather.
  • Lower the thermostat to protect the furnace motor during cold weather.
  • Do not open your refrigerator door.
  • Do not open your freezer during a power outage. You can expect that food stored in a freezer will probably stay frozen for 24 hours.
  • Do not use a natural gas range or burn charcoal for heat. Both fuels give off dangerous fumes.
  • Be aware that a fireplace may pull more warm air from a house than it gives out.   
Prepare for outages

 

 Get Prepared for an Outage Today
  • Have a land line telephone or cell phone for communication during a power outage.
  • If you are on oxygen, have full spare tanks or portable units with extra charged batteries.
  • Be sure you have emergency supplies stocked such as flashlights, batteries, etc. in case of a power outage.
  • Sign up for reverse 911 calls for any type of emergency, not just a power outage. Register through LETA at www.leta911.org or call (970) 962-217
  • NOTE – Not all emergencies and power outages are notified through LETA.
  • Tree pruning helps prevent power outages during storms, which often cause trees and branches to fall into power lines.
 Do you have a Severe Medical Condition? 
 For customers who have a severe medical condition and depend on electricity to power life support equipment, an outage can present a hardship. We advise those customers to plan ahead and be prepared in the event of an outage. We recommend that you consider a generator, an alternate form of power, make advanced arrangements to get to a facility that has backup generation or have an alternate location such as a friend or family home you can temporarily relocate to during an outage. Power must be restored in a particular manner and we do not have the capability of guaranteeing certain customers will be first to have their power restored.

Additional Resources 
Main causes of power outages
  •  Animals- Animals, usually squirrels, on an overhead line can cause a fault. Electric crews have installed guards to prevent this type of outage as much as possible.
  • Car accidents- Sometimes a vehicle hits an electric pole and causes the power lines to touch creating a short circuit. Other times, a collision may break the pole causing the power lines to drop to the ground. To be safe, stay in the car until the power is turned off. At the scene of the accident, do not try to remove someone from the vehicle until the power has been turned off.
  • Digging- Electric cable can be broken during construction projects or while planting trees in the backyard. To prevent this type of outage, CALL BEFORE YOU DIG 1-800-922-1987. State law requires that you call two full business days before you dig in your yard. If you do not call and damage a utility line, you are charged for the cost of the repairs.
  • Equipment failure- Transformers and other electric system equipment sometimes fail. This happens more frequently when the temperature is very cold or very hot.
  • Lightning- When lightning directly strikes overhead electric lines, equipment or poles, the excess voltage may cause the equipment to fail creating an outage.
    Storms. Wind, snow and ice cause trees to fall on power lines creating an outage.
  • Trees- Outages can be caused by trees growing into power lines. Customers are responsible for clearing trees from the service wire.  To promote safety during three trimming we will disconnect your service at no charge. Click here to learn more.
  • Snow and Ice- Snow and ice accumulated on overhead power lines and equipment can cause lines to break creating a power outage. Never touch or go near a power line on the ground. Call the Loveland Water and Power Emergency Line for help.

 

 


Ways to stay safe
 Indoors
  • Keep appliances away from water and always make sure your hands are dry when using them.
  • Make sure outlets near water sources have Ground Fault Circuit Interrupters (GFCIs) to shut off power in time to prevent serious injury. GFCIs should be used in bathrooms, garages, near kitchen sinks and outdoors. If your outlet has red and black "test" and "reset" buttons, it has a GFCI.
  • Repair or replace an appliance if the cord is frayed.
  • Childproof outlets.
  • Use extension cords wisely. Never exceed the cords' load rating.
  • Use three-pronged plugs only in three-pronged outlets.
  • Never remove a prong from three-pronged plugs – the third prong grounds electricity and is there for safety.
Outdoors
  •  Pay attention to the location of all overhead power lines. Make sure to check for power lines in or near trees before trimming or pruning branches. Don't use pruning tools or ladders near power lines. Never try to remove a branch that is tangled or lying across a power line. For more information on tree trimming and disconnecting your service, please call (970) 962-3581. Always keep yourself and anything you're handling at least 10 feet away from overhead power lines.
  • Make sure you "Call Before you Dig" when putting in fence posts, planting trees, installing sprinkler systems or excavating for new construction. Call the Utility Notification Center at 1-800-922-1987 or 811.
  • Never sit on, play on or dig near pad-mounted transformers (four-foot-tall, green, metal boxes most often found in neighborhoods and parks). Never pry them open, they are locked for safety. If you find one that has been unlocked or damaged, call us immediately at (970) 663-1043.
  • Do not spray water on power lines, equipment or structures. A stream of water hitting a power line can create a path for electricity.
  • Never climb power poles, transmission towers or substation fences. If a tree is near a power line, do not build forts or climb in.
  • Fly kites far away from power lines. If a kite does get caught in a power line, release the string at once.
  • Take caution when decorating with holiday lights. Only use safety-tested lights that carry the "UL" label.
  • Do not use indoor lights outdoors and vice versa.
  • Turn off light displays before leaving home or going to bed.
  • Inspect and make sure decorative lights have no frayed wires, cracked sockets or connections that may cause a fire or electrical injury.
  • Do not overload electrical outlets with holiday lights. 
 Downed Power Line Safety
  •  If you spot a power line down, keep everyone out of the area. Call 911 and Loveland Water and Power at (970) 663-1043. Never try to move a downed power line.
  • Always assume a downed line is energized and dangerous. Touching a live line or anything near it, like a fence or a puddle, can cause electricity to flow through your body, resulting in serious injury or death.
  • Stay safe and stay away.
  • If an electric line falls on your car and you're inside it, stay inside until help arrives. You are safe from electrical shock as long as you're inside the vehicle. If you must escape due to a car fire, leap from the open vehicle with both feet together (and continue to hop away with both feet together) taking care to never touch the car once you've made contact with the ground. Warn others to stay clear of the vehicle until power company officials arrive.
Learn more about power
 How Power Is Restored 

Understanding your Power Lines 

If your service line has been disconnected (often due to trees and branches falling on the lines), check the equipment on your house. You may have to hire an electrician to repair the weatherhead or metermast before Utility Crews will reconnect service. 

Power Service

 

 

 


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Loveland Water and Power
200 North Wilson Avenue
Loveland, CO 80538
970-962-3000

Phone: 970-962-2111

Online / Mail / In Person

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